Reviews
Online review management has never been simpler
Receive new review alerts via email or SMS so you don’t miss a word. Automatically respond to
customer feedback and build brand loyalty in seconds.
Respond directly to
every review
Keep customers engaged by responding to reviews directly from one dashboard and acknowledging issues right away.
Streamline
review responses
Create reusable and customizable review response templates that save you time.
Set review responses on
autopilot
Use custom rules to promptly address every incoming review automatically.
review management to boost guest acquisition as business doubles
On track to almost double their locations in 2 years, Black Bear Diner
needed to make sure guests at every location, old and new, were happy with their visit and eager to return.
We’ve got you covered
Birdeye identifies reviews with spam, slander, and other violations and removes them from your feed.
Just a few clicks to do the trick
Organize all your customer feedback in seconds. Tag, ticket, or download your reviews to solve more problems in less time.
Teamwork makes the
dream work
Improve team productivity with an employee leaderboard. Drive healthy competition by tracking requests, reviews, and ratings for each employee, automatically.
Quickly address
negative feedback
Birdeye alerts you of negative reviews so you can
respond instantly. Easily convert reviews into
support tickets and assign them to your team to
ensure every customer issue is resolved quickly.
Timely, on-brand review
responses
Our team can manage your customer reviews
from 150+ review sites by developing a
comprehensive review management strategy in
your brand voice, and alerting you when you need
to jump into the conversation.
Birdeye is the only comprehensive platform for customer experience that offers a range of products that scale with your business. Check out our other products that work well with Review Management.
Keep your customers engaged with campaigns at scale on the channel they prefer.
Learn more